Cancellation & Refund Policy

Effective Date: January 2026

1. Booking Confirmation & Payment Terms

Upon booking confirmation:

• Deposit Required: 50% of total booking value is due immediately to secure your reservation
• Balance Due: Remaining 50% must be paid in full 60 days prior to arrival
• Payment Methods: Bank transfer, credit card, or online payment platform
• Confirmation Email: You will receive a detailed invoice with payment due dates and resort information

2. Non-Payment of Balance – Automatic Cancellation

If the balance payment is not received by 60 days prior to your arrival date:

• Your reservation will be automatically cancelled without further notice
• Your 50% deposit is NON-REFUNDABLE as per the terms of this policy
• The resort will release your villa to other guests
• You forfeit all rights to the booking
• No exceptions will be made, regardless of circumstances or prior communication

3. DMC & Third-Party Costs

Upon booking confirmation, we immediately:

• Secure your villa allocation with the resort
• Register your booking with destination management companies (DMCs)
• Arrange transfers, activities, and special services
• Incur non-refundable costs and commitments on your behalf

You are liable for all DMC and third-party costs incurred, regardless of whether your booking is cancelled or balance is not paid. These costs are your responsibility and will be invoiced separately if necessary.

4. Cancellation by Guest (Before Balance Due Date)

If you cancel before the balance payment deadline:

5. Late Balance Payment – Consequences

If your balance payment is received after the 60-day deadline:

• We will attempt to reinstate your booking at our sole discretion
• A $200 USD late payment processing fee applies
• Reinstatement is NOT guaranteed — your villa may have been released
• If the resort has released your dates, you forfeit your reservation entirely
• No claim or complaint against us or the resort will be entertained

6. No-Show Policy

If you fail to arrive at the resort on your confirmed check-in date:

• Your entire booking amount is non-refundable and forfeited
• The resort will charge your payment method for the full booking value
• No refund will be issued under any circumstances
• You remain liable for all associated costs and penalties

7. Disputes & Complaints

By booking with us, you agree that:

• You have read and understood this entire policy
• You accept all terms and conditions outlined herein
• No complaints or disputes regarding payment terms will be accepted after the booking is confirmed
• Complaints to third parties (tourism authorities, police, etc.) do not override this contractual agreement
• Any complaint regarding this policy or our business practices must be submitted in writing within 7 days of the disputed transaction
• All disputes are subject to the laws and jurisdiction of the Maldives

8. Agency Liability & Limitation

Maldives Sales and Reservations Agent Pvt Ltd acts solely as an intermediary. Once payment is received and your booking is confirmed:

• We are not responsible for resort policies, amenities, or service quality
• We are not liable for weather, natural disasters, or force majeure events
• We are not responsible for third-party DMC performance or conduct
• We cannot override resort cancellation policies or payment terms
• All booking terms are final and binding once confirmed

9. Modifications & Date Changes

To modify your booking (dates, resort, villa type):

• Request must be made in writing at least 60 days before arrival
• A $150 USD modification fee applies
• Changes are subject to resort availability and approval
• Your original cancellation policy applies to the modified booking
• Rate differences will be charged or refunded based on your new dates

10. Payment Proof & Confirmation

Upon receiving payment:

• We will send a payment confirmation within 24 business hours
• Once both deposit and balance are received, your booking is locked with the resort
• No further changes or cancellations are permitted without incurring penalties
• You will receive final resort information 30 days prior to arrival

11. Force Majeure

In extraordinary circumstances (pandemics, government travel bans, natural disasters):

• We will offer to reschedule your booking to alternative dates at no extra charge
• Alternatively, we may issue a travel credit valid for 24 months
• Full refunds are offered only if the resort is forced to close and no rescheduling is possible
• These decisions are made at our sole discretion in consultation with the resort

12. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance covering:

• Trip cancellation (with high coverage limits)
• Medical emergencies
• Lost luggage and travel delays
• Personal liability

Travel insurance will protect you against losses not covered by this policy. We can provide referrals upon request.

13. Contact & Payment Address

For all booking inquiries and payments:
Maldives Sales and Reservations Agent Pvt Ltd
Ma. Zeeniyamaage, 1st Floor
Majeedheemagu 20286, K. Malé', Maldives
Email: sales@reservationsandsales.com
Registration No: C26192025

14. Policy Acknowledgment

By making a deposit or confirming a booking, you acknowledge that:

• You have read this entire policy
• You understand and accept all terms
• You are legally bound by these terms
• You waive any right to dispute payment or cancellation terms after booking confirmation
• You understand that deposits are non-refundable if balance is not paid

15. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page. Your continued use of our services constitutes acceptance of any revised terms.

16. Governing Law & Jurisdiction

This policy is governed by and interpreted according to the laws of the Republic of Maldives. Both parties agree to submit to the exclusive jurisdiction of the courts of Malé, Maldives, for resolution of any disputes.